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Terms and conditions
 

All tours on this website are arranged by ARA Tours in cooperation with local suppliers.


Registration
The agreement is binding on both parties when the payment or deposit has been paid. By paying the customer confirms that he accepts the terms and conditions of the product purchased as stated on the website.


Payment
The full amount of the tour is to be payed when booked.


Cancellation/Changes
There is always a cancellation fee of dkk 500,- pr. booking.
Cancellation more than 14 days before the tour: 100% refund.
Cancellation 7 days before the tour: 50% refund.
Cancellation less than 7 days before the tour: no refund.


Complaints
Complaints should be made directly to ARA Tours so that the complaint can be remedied as soon as possible and with the least inconvenience to the customer.


Weather conditions
All tours on the The Faroe Islands are weather depended. If tours are cancelled due to bad weather, you will be refunded 75% of the full amount.


Law applying
All claims against ARA Tours are to be settled according to danish law. Complaints or cases that cannot be settled by the danish Travel Complaints Council, shall be settled by the Maritime and Commercial Court in Denmark.

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